Email Signatures

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Feature Overview

Every email template in Document Handling can include an email signature. The signature is configured directly on the Document Handling Text (template card) and appended to the email body at send time. Document Handling supports two signature modes: a classic structured signature built from individual fields (name, title, phone, email, logo), and a fully custom HTML signature that gives complete control over layout and styling.

For the classic signature, each element is optional and can be toggled independently. A company logo can be uploaded as an image and placed at one of five positions relative to the other signature elements (before name, after name, after title, after phone, or after email). An additional free-text line can also be positioned at the end of the signature. When Get Name from Setup (now called "Use Salespers./Purch. Code from Document Handling User") is enabled on the template, the signature dynamically pulls the name, title, phone, and email of the salesperson or purchaser linked to the sending user in Document Handling Users. Alternatively, enabling Enable Current User pulls this information directly from the User Setup table, requiring no salesperson/purchaser mapping.

The HTML signature mode replaces the field-based signature entirely with a block of custom HTML stored on the template. This is useful for organisations that want fully branded signatures with custom fonts, colours, and layouts that go beyond what the structured fields allow.

Key Facts

Topic Detail
Where to configure signatures Document Handling Text (template card)
Signature modes Classic (structured fields + optional logo) or HTML
Signature data sources Static text, Document Handling Users (salesperson/purchaser), or User Setup (current user)
Logo formats Uploaded as a media image on the template
Logo placement positions Before Name, After Name, After Title, After Phone, After Email
Dynamic signature placeholders {SignatureName}, {SignatureTitle}, {SignaturePhone}, {SignatureEmail}
HTML Signature field Enabled per template; replaces all classic signature fields

Getting Started

  1. Open Document Handling E-mail Templates and click Template Card for the template you want to add a signature to.
  2. Scroll to the signature section of the template card.
  3. Choose your approach:
    • For a classic signature: enable the fields you want (Include Name, Include Title, Include Phone, Include Mail) and optionally enter label text (e.g. "Tel:" before the phone number).
    • For an HTML signature: enable Enable Html Signature and paste your HTML into the Html Signature editor.
  4. To make the signature dynamic (showing the sender's own contact details), choose one of:
    • Enable Use Salespers./Purch. Code from Document Handling User — the app looks up the sending user in Document Handling Users and uses the linked salesperson/purchaser's details.
    • Enable Enable Current User — the app reads the sending user's Name, Job Title, Phone No., and Email from User Setup directly.
  5. To add a logo, upload the image on the template and set Placement of Logo in Signature to the desired position. Use Add Blank Line to insert spacing before or after the logo.
  6. Save the template and send a test document to verify the signature renders correctly.

Related Features

Signatures are part of Email Templates — each template has its own signature configuration. Document Handling Users provides the salesperson/purchaser data that resolves {SignatureName}, {SignatureTitle}, {SignaturePhone}, and {SignatureEmail} when "Use Salespers./Purch. Code from Document Handling User" is enabled. Email Sending & Sending Profiles controls which template (and therefore which signature) is used for each document type. The Dynamic Email Fields feature converts existing signature field settings into {SignatureName} placeholders in the HTML body — enabling the same dynamic data in fully HTML-composed emails.


User Stories

US-01: Add a static email signature to all Sales Invoice templates

As a Business Manager
I want to add a fixed company signature to Sales Invoice email templates
So that every invoice email includes consistent company contact information

Setup:

  1. Open Document Handling E-mail Templates and click Template Card for the Sales Invoice row.
  2. Enable Include Name and enter a label if desired (e.g. "Regards,"). Enter the static name in the label field, or leave it dynamic.
  3. Enable Include Title, Include Phone, and Include Mail as needed, entering labels and static values.
  4. Save. The signature will appear at the bottom of every Sales Invoice email.

Note: For a fully static signature (the same name/contact on every email regardless of sender), enter the text directly into the label fields and leave the dynamic options disabled.

US-02: Set up a dynamic signature that shows the sending user's own name and contact details

As a IT Manager
I want to configure signatures to automatically show the name, title, phone, and email of the person who sends the email
So that customers can reply directly to the salesperson who sent the document

Setup:

  1. Open the template card.
  2. Enable Include Name, Include Title, Include Phone, and Include Mail.
  3. Enable Enable Current User.
  4. In User Setup, ensure each user who sends documents has their Email, Phone No., and Job Title fields filled in.
  5. The app reads these fields at send time and inserts them into the signature automatically.
US-03: Use a salesperson/purchaser mapping for dynamic signatures

As a IT Manager
I want to configure the signature to use the salesperson or purchaser linked to the sending user in Document Handling Users
So that signatures reflect the responsible contact person, even when emails are sent by a different user on their behalf

Setup:

  1. Open the template card.
  2. Enable Use Salespers./Purch. Code from Document Handling User.
  3. Enable the signature fields (Include Name, Include Title, Include Phone, Include Mail) as needed.
  4. Open Document Handling Users and ensure each user has a Salespers./Purch. Code assigned.
  5. The app looks up the sending user's linked salesperson/purchaser and resolves the signature fields from their contact record.

Note: Optionally enable Use Document Salespers./Purch. Code on the user's Document Handling Users record to use the salesperson/purchaser on the document being sent, rather than the one linked to the sending user.

US-04: Configure a fully branded HTML signature

As a IT Manager
I want to replace the structured signature fields with a fully custom HTML signature
So that the email signature matches our brand guidelines with custom fonts, colours, and layout

Setup:

  1. Open the template card.
  2. Enable Enable Html Signature.
  3. In the Html Signature editor that appears, paste or type your custom HTML.
  4. The HTML signature replaces all classic signature fields for this template. The {SignatureName}, {SignatureTitle}, {SignaturePhone}, and {SignatureEmail} placeholders can be used within the HTML if dynamic data is needed.
  5. Save and send a test document to verify the rendering.

Note: The app automatically converts rgba() CSS colours to rgb() format for better email client compatibility.

US-05: Add a company logo to the email signature

As a Business Manager
I want to include the company logo in the email signature
So that outgoing emails are visually branded and professional

Setup:

  1. Open the template card.
  2. Upload the logo image using the Logo(Media) field on the signature section.
  3. Set Placement of Logo in Signature to the desired position: Before Name, After Name, After Title, After Phone, or After Email.
  4. Use Add Blank Line to insert a blank line before or after the logo for spacing.
  5. Save and preview by sending a test document.
US-06: Add a custom additional text line at the end of the signature

As a Business Manager
I want to add a short additional text (e.g. a legal disclaimer or a marketing tagline) at the end of the email signature
So that all outgoing emails include the required additional text without it being part of the main body

Setup:

  1. Open the template card.
  2. Enter the text in the Additional Text field.
  3. Set Placement of Additional Text to End of Signature.
  4. The text is appended after all other signature elements.
US-07: Verify that the HTML Signature Enabled indicator is visible on the sending profile list

As a IT Manager
I want to quickly see which sending profile rows have an HTML signature enabled without opening each template
So that I can audit the signature setup across all document types at a glance

Setup:

  1. Open Document Handling E-mail Templates.
  2. The HTML Signature Enabled column shows a read-only indicator for each row.
  3. This field is a FlowField — it evaluates to true if the template assigned to Document Template has Enable Html Signature turned on.

Field Reference

Field Where to find it What it does Default
Enable Html Signature Document Handling Text Switches the template to use an HTML signature instead of the structured fields Off
Html Signature Document Handling Text The HTML content of the signature (visible when Enable Html Signature is on) Blank
Include Name Document Handling Text Adds the sender name to the signature Off
Name Description Document Handling Text Label text preceding the name (e.g. "Regards,") Blank
Include Title Document Handling Text Adds the sender job title to the signature Off
Title Description Document Handling Text Label text preceding the title Blank
Include Phone Document Handling Text Adds the sender phone number to the signature Off
Phone Description Document Handling Text Label text preceding the phone number Blank
Include Mail Document Handling Text Adds the sender email address to the signature Off
Mail Description Document Handling Text Label text preceding the email address Blank
Use Salespers./Purch. Code from Document Handling User Document Handling Text Resolves signature data from the salesperson/purchaser linked to the sending user Off
Enable Current User Document Handling Text Resolves signature data from the sending user's User Setup record Off
Logo(Media) Document Handling Text Uploaded logo image to display in the signature Blank
Placement of Logo in Signature Document Handling Text Where the logo appears relative to other signature lines
Add Blank Line Document Handling Text Inserts a blank line before or after the logo
Additional Text Document Handling Text Free-text line appended to the signature Blank
Placement of Additional Text Document Handling Text Position of the additional text (currently: End of Signature)